Terms & Conditions

QUEXXEN is designed to facilitate communication between trusted individuals, organizations, institutions, and communities before situations escalate into emergencies.

QUEXXEN is intended to improve communication, situational awareness, and trusted-network coordination. The Service allows users to voluntarily share information, alerts, communications, media, and location data with individuals or organizations they choose.

QUEXXEN is not a substitute for emergency services.

QUEXXEN IS NOT A 911 SERVICE. QUEXXEN IS NOT AN EMERGENCY RESPONSE AGENCY. QUEXXEN DOES NOT PROVIDE LAW ENFORCEMENT OR MEDICAL CARE. QUEXXEN DOES NOT MONITOR SIGNALS 24 HOURS PER DAY. QUEXXEN DOES NOT GUARANTEE THAT ANY USER, ORGANIZATION, OR INSTITUTION WILL RESPOND TO ANY ALERT.

Transmission delays may occur due to:

• Internet outages
• Cellular interruptions
• Device failures
• Battery depletion
• GPS inaccuracies
• Third-party service interruptions
• Software updates
• Maintenance
• Force majeure events

If you believe you or another person is in immediate danger, requires police assistance, medical treatment, or fire protection, call your local emergency services immediately. Never rely solely upon QUEXXEN when immediate emergency intervention is required.

To use QUEXXEN you must:

• Be legally capable of entering into a binding agreement.
• Comply with all applicable laws.
• Provide truthful registration information.

Users under eighteen (18) years of age may only use QUEXXEN under the supervision and consent of a parent or legal guardian. Parents and guardians accept full responsibility for the activities of any minor using their account or using QUEXXEN with their permission.

You agree to:

• Maintain accurate registration information.
• Maintain current contact information.
• Keep your password confidential.
• Notify QUEXXEN immediately if you suspect unauthorized access.
• Accept responsibility for all activity occurring through your account.

You may not:

• Share accounts.
• Sell accounts.
• Transfer accounts without authorization.
• Create accounts using false identities.

QUEXXEN reserves the right to suspend, restrict, investigate, or permanently terminate any account violating these Terms.

You agree that you will not use QUEXXEN to:

• Commit crimes.
• Promote violence.
• Threaten others.
• Harass or stalk any individual.
• Transmit unlawful content.
• Impersonate another person.
• Falsely represent an emergency.
• Intentionally submit false reports.
• Interfere with investigations.
• Spam users.
• Send malicious software.
• Attempt unauthorized access.
• Reverse engineer the application.
• Exploit software vulnerabilities.
• Circumvent security measures.
• Interfere with platform operations.
• Use automated scraping tools.
• Harvest user information.
• Collect personal information without permission.
• Use QUEXXEN for surveillance without lawful authorization.
• Encourage self-harm, terrorism, criminal enterprises, or other unlawful conduct.

Users may voluntarily submit messages, photographs, video, audio, documents, profile information, group information, location information, and other communications.

You retain ownership of the content you create.

By submitting content through QUEXXEN, you grant QUEXXEN a worldwide, non-exclusive, royalty-free license to host, transmit, display, reproduce, distribute, process, and temporarily store such content solely for the purpose of operating, maintaining, improving, securing, and providing the Service.

This license automatically terminates when your content is deleted from our systems, except where retention is required by law, security investigations, dispute resolution, fraud prevention, or legitimate business purposes.

QUEXXEN reserves the right, but not the obligation, to investigate, review, remove, restrict, disable, or preserve any content that may violate these Terms or applicable law.

QUEXXEN may cooperate with law enforcement where legally required.

Nothing in these Terms creates an obligation for QUEXXEN to actively monitor all communications.

Depending upon your device and subscription, QUEXXEN may provide private messaging, group messaging, voice communication, video communication, location sharing, push notifications, media sharing, institutional communication, community alerts, and trusted contact alerts.

You acknowledge that all communications depend upon third-party infrastructure including internet providers, cellular carriers, cloud services, notification providers, GPS services, and device manufacturers. Delivery cannot be guaranteed.

Location sharing is voluntary. You control whether location permissions are granted through your device settings.

Some QUEXXEN features require location services. Disabling location permissions may limit functionality.

Location information shared through QUEXXEN may be visible only to users, organizations, or groups you choose, subject to the settings you select and the features you use.

Organizations, educational institutions, businesses, faith-based organizations, nonprofits, municipalities, and other approved entities may administer groups or organizational accounts through QUEXXEN.

Administrators are solely responsible for their internal policies, user management, communications, and compliance with applicable laws.

QUEXXEN does not supervise, employ, or control the internal operations or decisions of third-party organizations using the Service. The actions, omissions, or communications of organizational administrators are their own and not those of QUEXXEN.

The QUEXXEN name, logos, trademarks, service marks, trade dress, branding, software, source code, object code, databases, designs, graphics, interfaces, text, audio, video, documentation, and all related intellectual property are owned by or licensed to QUEXXEN and are protected by applicable copyright, trademark, trade secret, and other intellectual property laws.

Except as expressly permitted by these Terms, you may not:

• Copy or reproduce any portion of the Service.
• Modify or create derivative works.
• Reverse engineer or decompile the software except where expressly permitted by applicable law.
• Sell, sublicense, lease, rent, distribute, or commercially exploit the Service.
• Remove copyright, trademark, or proprietary notices.
• Use the QUEXXEN name or branding in a manner that suggests endorsement or affiliation without written permission.

Nothing in these Terms transfers ownership of any intellectual property to you.

If you voluntarily submit ideas, suggestions, feature requests, comments, bug reports, or other feedback regarding QUEXXEN, you agree that QUEXXEN may use such feedback without restriction or compensation to you.

You acknowledge that submitting feedback does not create any partnership, ownership interest, employment relationship, or expectation of compensation.

Certain QUEXXEN features may require payment through applicable app stores, payment processors, enterprise agreements, or other authorized billing methods. Subscription pricing, billing periods, and available features may change over time.

Unless otherwise stated:

• Payments are due in advance.
• Subscription fees are non-refundable except where required by law.
• Failure to maintain payment may result in suspension of premium features.
• App store purchases are governed by the billing policies of the applicable app marketplace.

Enterprise and institutional agreements may be governed by separate written contracts.

QUEXXEN may automatically install updates, security patches, bug fixes, feature enhancements, and compatibility improvements.

Some updates may be required for continued access to the Service. Failure to install required updates may result in reduced functionality or inability to use certain features.

The Service may rely upon or integrate with third-party technologies, including but not limited to:

• Firebase
• Google services
• Apple services
• ZEGOCLOUD
• Push notification providers
• Cloud hosting providers
• Payment processors
• Mapping and location providers

QUEXXEN is not responsible for the availability, policies, security practices, or performance of third-party services. Your use of those services may also be governed by their respective terms and privacy policies.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS."

QUEXXEN DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Availability
• Reliability
• Accuracy
• Security
• Continuous operation

QUEXXEN does not warrant that the Service will always be available, that communications will always be delivered, that users will respond to alerts, that location information will always be accurate, that the Service will operate without interruption, or that errors will always be corrected.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUEXXEN, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, VOLUNTEERS, AFFILIATES, SUCCESSORS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY personal injury, death, property damage, lost profits, lost business opportunities, lost data, emotional distress, reputation damage, incidental, consequential, special, exemplary, or punitive damages arising from or relating to use of the Service, inability to use the Service, delayed communications, missed notifications, device failures, internet or cellular outages, GPS inaccuracies, user misconduct, third-party conduct, unauthorized account access, software bugs, or service interruptions.

Where liability cannot legally be excluded, QUEXXEN's total cumulative liability shall not exceed the greater of (a) US $100 or (b) the amount you paid directly to QUEXXEN during the twelve (12) months preceding the event giving rise to the claim.

You are solely responsible for:

• Determining whether to contact emergency services.
• Verifying information before acting upon it.
• Choosing who may receive your alerts.
• Maintaining your device.
• Maintaining internet or cellular service.
• Protecting your account credentials.
• Complying with applicable laws.

You understand that QUEXXEN is a communication platform — not an emergency response provider — and you assume all risks associated with your decisions and actions while using the Service.

You agree to defend, indemnify, and hold harmless QUEXXEN, its owners, affiliates, employees, contractors, licensors, successors, and service providers from any claims, liabilities, damages, judgments, penalties, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Service, your violation of these Terms, your violation of applicable law, your submitted content, your communications with other users, your misuse of location information, or your negligent or intentional acts.

QUEXXEN may suspend, restrict, or terminate access immediately if we reasonably believe that these Terms have been violated, fraudulent activity has occurred, the Service is being abused, user safety is at risk, legal compliance requires action, or continued access presents operational or security concerns.

Termination does not eliminate any obligations that survive under these Terms, including payment obligations, intellectual property protections, disclaimers, limitations of liability, or indemnification obligations.

We encourage users to contact QUEXXEN before initiating legal proceedings. Many concerns can be resolved quickly through our support process.

Before filing any lawsuit or arbitration, you agree to first provide QUEXXEN written notice describing the dispute and allowing at least thirty (30) days for an opportunity to resolve the matter informally.

Unless prohibited by applicable law or unless QUEXXEN elects otherwise in writing, any dispute arising out of or relating to these Terms or the Service shall be resolved through binding individual arbitration rather than in court. Arbitration shall be conducted by a mutually agreed arbitration provider under its applicable rules. Each party shall bear its own attorneys' fees unless otherwise awarded by the arbitrator or required by law.

Nothing in this section prevents either party from seeking temporary injunctive relief or other equitable remedies from a court of competent jurisdiction where necessary to protect intellectual property, confidential information, or user safety.

To the fullest extent permitted by law, you agree that disputes will be resolved only on an individual basis. You waive any right to participate in class actions, collective actions, representative actions, or private attorney general actions. This waiver applies unless prohibited by applicable law.

QUEXXEN shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to natural disasters, floods, hurricanes, tornadoes, earthquakes, fires, war, terrorism, civil unrest, government actions, labor disputes, utility failures, internet or telecommunications failures, cyberattacks, malware, ransomware, power outages, cloud infrastructure failures, third-party service interruptions, epidemics, pandemics, or other unforeseen events beyond our reasonable control.

Your use of QUEXXEN is also governed by the QUEXXEN Privacy Policy. The Privacy Policy explains what information we collect, how we use it, how we protect it, and your available rights regarding your information. By using the Service, you acknowledge that you have read the Privacy Policy.

By creating an account or using the Service, you consent to receive electronic communications from QUEXXEN, including security notices, account notifications, service announcements, billing notices, legal notices, policy updates, verification communications, and customer support communications.

You agree that electronic communications satisfy any legal requirement that such communications be provided in writing.

You agree not to use, export, or transfer the Service in violation of any applicable export control or sanctions laws. You represent that you are not located in any jurisdiction where use of the Service would violate applicable law.

Except where superseded by applicable federal law, these Terms shall be governed by and interpreted under the laws of the Commonwealth of Virginia, United States, without regard to conflict-of-law principles.

Any legal proceedings not subject to arbitration shall be brought in a court of competent jurisdiction located within the Commonwealth of Virginia unless otherwise required by law.

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law. The remaining provisions shall remain in full force and effect.

Failure by QUEXXEN to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights. Any waiver must be made in writing by an authorized representative of QUEXXEN.

You may not assign or transfer your rights or obligations under these Terms without prior written consent from QUEXXEN.

QUEXXEN may assign these Terms in connection with a merger, acquisition, sale of assets, corporate restructuring, financing transaction, or successor organization.

These Terms, together with the Privacy Policy and any additional written agreements applicable to your use of specific features, constitute the complete agreement between you and QUEXXEN regarding the Service. They supersede all prior discussions, representations, understandings, or agreements relating to the Service.

QUEXXEN may modify these Terms from time to time. Material changes may be communicated through the mobile application, the website, email, push notifications, or other reasonable methods.

Your continued use of the Service after updated Terms become effective constitutes acceptance of the revised Terms.

QUEXXEN™

• Website: https://www.quexxen.com
• General Support: info@quexxen.com
• Privacy Requests: info@quexxen.com
• Legal Notices: info@quexxen.com
• Copyright Notices: info@quexxen.com

BY ACCESSING OR USING QUEXXEN, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS & CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT QUEXXEN IS A PRE-EMERGENCY COMMUNICATION PLATFORM DESIGNED TO HELP USERS COMMUNICATE WITH THEIR TRUSTED NETWORKS AND IS NOT A SUBSTITUTE FOR EMERGENCY SERVICES.

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