Privacy Policy

Depending on how you use QUEXXEN, we may collect the following information.

Account Information:

• Name
• Email address
• Phone number
• Username
• Profile photo
• Organization or group membership
• Account preferences

Communications:

• Messages you send
• Images
• Audio
• Video
• Files you voluntarily upload
• Communications with customer support

Location Information — when enabled by you, QUEXXEN may collect:

• Approximate location
• Precise GPS location
• Location shared during alerts
• Location history necessary to provide selected features

You may disable location permissions at any time through your device settings. Certain features may no longer function properly if location access is disabled.

Technical Information — we may automatically collect:

• Device model
• Operating system
• App version
• IP address
• Device identifiers
• Time zone
• Language settings
• Network information
• Diagnostic information
• Crash reports
• Performance logs

Usage Information — we may collect information regarding features used, frequency of use, session duration, navigation activity, notification interactions, and general analytics that help improve the Service.

We use information to:

• Provide the Service
• Create and manage accounts
• Deliver trusted-network communications
• Deliver notifications
• Enable voice and video communications
• Share location only as directed by you
• Authenticate users
• Detect fraud
• Improve security
• Diagnose technical problems
• Improve application performance
• Respond to customer support requests
• Comply with applicable law
• Protect users and the integrity of the Service

We do not sell your personal information.

Location information is collected only when you choose to enable location-based features.

Depending upon the feature you use, location may be shared only with:

• Your selected trusted contacts
• Authorized group members
• Organizations you choose
• Institutions you authorize

QUEXXEN does not continuously track your location unless you expressly enable a feature requiring ongoing location sharing.

QUEXXEN may use trusted third-party providers to operate portions of the Service, including providers of:

• Cloud hosting
• Authentication
• Push notifications
• Analytics
• Mapping services
• Communications infrastructure
• Voice and video services
• Payment processing
• Customer support

Examples may include Firebase, Google services, Apple services, ZEGOCLOUD, and other service providers necessary to operate the platform.

These providers process information in accordance with their own privacy policies and applicable law.

We may disclose information:

• With your consent
• To trusted service providers
• To complete requested communications
• To comply with applicable law
• To respond to lawful governmental requests
• To protect the rights, safety, or property of QUEXXEN or others
• During mergers, acquisitions, financing, or asset transfers

We do not sell personal information or share personal information for third-party advertising purposes.

We retain personal information only as long as reasonably necessary to provide the Service, maintain security, resolve disputes, enforce agreements, and comply with legal obligations.

After account deletion, certain information may remain in backups or archived systems for a limited period where required for security, fraud prevention, or legal compliance.

You may request deletion of your account through the application, if available, or by contacting info@quexxen.com.

Following verification, we will delete or anonymize personal information where reasonably possible unless retention is required by law or legitimate business purposes.

QUEXXEN uses reasonable administrative, organizational, and technical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

QUEXXEN is not intended for children under thirteen (13) years of age without parental consent where required by applicable law.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to remove such information.

Parents or guardians who believe information has been submitted by a child without appropriate consent may contact info@quexxen.com to request removal.

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information, and to receive a portable copy of certain information you have provided.

To exercise these rights, contact info@quexxen.com. We may need to verify your identity before responding.

QUEXXEN operates in the United States. If you access the Service from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.

We may update this Privacy Policy from time to time. Material changes will be communicated through the application, the website, email, or other reasonable methods. Your continued use of the Service after an updated Privacy Policy takes effect constitutes acceptance of the revised policy.

Questions, requests, and privacy-related inquiries may be directed to:

• Email: info@quexxen.com
• Website: https://www.quexxen.com